New patients
What your first visit looks like
A little preparation makes the examination more accurate and your pet's visit less stressful.
What to bring
- Vaccination book or previous medical records
- A list of current medication and supplements
- The food you normally feed, or its brand name
- A secure lead, or a carrier for cats and small animals
- Any questions you would like to ask — written down is fine
The visit, step by step
- 01
Contact or appointment request
Call the clinic or send a request through this website. Our team contacts you to confirm a time.
- 02
Arrival and registration
Give your pet's name at reception and share any previous records or vaccination book.
- 03
Examination
The veterinarian takes a history, examines your pet and discusses the findings with you.
- 04
Recommended diagnostics or treatment
We set out the options with reasons and answer your questions before you decide.
- 05
Cost explanation and approval
We give an estimate and ask for your approval before proceeding.
- 06
Treatment and follow-up
After treatment we explain home care and arrange follow-up where it is needed.
Information for your visit
New patients can share initial details through the online appointment form. Our team reviews the history before confirming a time. Payment is made after the consultation or procedure, using cash, bank transfer or card subject to clinic terms. If you have pet insurance, bring the policy or claim form.
Request an Appointment
Complete the form below to request an appointment. Our team will contact you to confirm the final date and time. This is a request, not a confirmed booking.